We purchased this computer for our 11 year old as he was burning up our laptop with games. The shipment was made fast, and actually arrived early and in time for Christmas. Somehow, the software was corrupted and the computer would not boot up. I was extremely impressed that Cybertron had technical support working through the Christmas holidays, including Christmas day, and got us up and running very quickly with easy to follow step by step guidance to reload the software and make sure everything was working properly. Our son is thrilled with the performance (basic gaming like Minecraft, etc) and loves the really cool look of the machine.* It came extremely well packaged. Big box, plenty of packing material, all the CD's for software, etc. were included.* This computer case is huge, well ventilated, nice fans that glow, plenty of room for expansion, etc. The downside is that you need to have a pretty large space available to put this large case - plan this out before purchase.* The fan is pretty noisy in comparison to other computers but this seems to be typical based on reviews that I have read.* We don't much like Windows 8 or even the offered 10, but we're all in the hands of Microsoft on this one.* This computer is fast for the kind of gaming my son does - he is very pleased.* Keyboard and mouse are included. We'd prefer a keyboard with USB connection so that we would have more cord available on the mouse and give us some flexibility.I am comfortable recommending the computer though it is still new. My son's friends are impressed and claim that building their own equivalent would not save them money. I am extremely pleased with the company itself (fast response, excellent tech support, shipped what they promised, etc.).